Why is Empire Rental moving?

The decision to build a dedicated rental facility was part of the Mesa campus expansion plans (detailed in a 2008 press release) and a land lease expiration at the current property. After a careful assessment of customer needs — the company was quick to capitalize on the opportunities for all areas of the business. As part of these plans Empire expanded its training operation, enlarged its hydraulic service division, has future opportunity for dedicated parts warehousing and distribution and spent a year developing a customer focused rental facility.

How will this benefit me as a customer?

This is a dedicated rental facility, built with rental operations in mind. Streamlined processes will allow for efficient pick-up and delivery, getting in and out of the facility in minutes. Three staging lanes allow for vehicles of all sizes to enter and exit with ease. The property is just outside of the major freeway congestion of downtown Mesa avoiding major city intersections and just off of the US 60 and near the 202/US 60 interchange. Economists’ growth projections show this area to be one of the next major development pockets in the valley and this location is built to suit customer’s needs.

Can I still conduct rental business at the Mesa office?

After June 29, all rental operations from the Mesa campus will be moved to the Apache Junction facility. Although the rental office will not exist, account managers or rental coordinators via the phone can assist you in reserving the rental equipment you need while on the Mesa campus. You will not be able to take delivery of equipment at the Mesa campus after June 29. Returning equipment after June 26: Equipment contracts commencing prior to June 29 can be returned to the Mesa campus by appointment only (contact your rental account manager or the rental office to make an appointment). For all contracts commencing after June 29 – equipment returns will need to be delivered to the Apache Junction location.

Can I drop my machine off for service at this location?

The Apache Junction Facility’s primary focus is rental operations. While we do not perform regular service at this facility there are rental coordinators and parts staff there to help you schedule and coordinate work at the Mesa campus.

What rental products are available here?

This campus is just over 18 acres and can handle all equipment from large dozers and excavators to skid steers and specialty products such as light towers, rental power and water trucks. You can expect the same products previously offered in Mesa including work tool attachments. Empire’s entire rental line is available at this location. Please see our rental fleet list at Rental Store Information.

Will I be able to drop-off or pick-up a rental machine after hours or weekends?

Yes. After hours numbers are posted on our website and at the Apache Junction Yard Office. Normal business hours are Monday – Friday, 7 AM to 5 PM. To make arrangements for after-hours pick-up or delivery contact a rental coordinator or the after- hours on-call service at 602-622-3954.

Will I be charged extra freight because of the distance?

This facility was strategically located to accommodate customers in future construction growth areas. Rental transport charges will be based on distance from location. Some sites may be closer to the new facility than Mesa. Ask your rental account manager for the transport rate chart with drives times.

Can I pick up Parts Orders at this location?

Yes. We will stock over 6,000 parts line items at this location. For specialty parts not stocked at this location - parts trucks will run from our main warehouse to the Apache Junction location 3 times a day. Parts orders via our online PartStore will be available for pick up at this location if specified. While a part ordered at Mesa may be available immediately, it can be available the same day at this location depending on the time ordered. For updated information about delivery times contact our Apache Junction Parts counter.

Can I pick up Parts after hours at this location?

After hours parts bins are available. Talk to your parts counter representative for more information. After hours emergency service will be available.

Does the Apache Junction parts department have the capacity to rebuild my hydraulic hoses?

Yes, there are two new hose presses and a diversified inventory of hoses and fittings to rebuild any brand of hose you need, including Caterpillar.

Can I order parts for my other brand equipment such as Lee Boy and Gomaco pavers?

Yes. The Apache Junction Parts Department will operate like any other Empire parts location. You will have access to parts for all of the brands we carry including: AgChem, AGM, Allmand, Broce, Challenger, Gomaco, GMC, Harlo, JLG, LeeBoy, Lexion, Mega, O&K, SafeLites, Mac Trailers, Trail King, and United.

Will you have new and used equipment for sale at this location and will there be a sales representative on-site to assist?

Yes, a new and used salesman will be located at the Apache Junction facility for all customer purchase needs.

Will there be Financing / Credit personnel available at AJ or will that still be handled through Mesa?

Credit applications will be available through your rental coordinator.